Equipment Protection Service Plans
Preferred Services
Comprehensive support, seven days a week, 24 hours a day, 365 days a year
Unlimited ASP Technical Service Representative (TSR) support
Unlimited user access to accumulate Continuing Education (CE) credits
Full Services
Business hours support from Monday - Friday 7AM - 7PM (PST)
Two planned maintenance including parts, labor and travel
Unlimited user access to accumulate Continuing Education (CE) credits
Factory Trained Bio-Med Options
Parts Only
Parts for two planned maintenance (PM) are shipped within 24 hours
Unlimited corrective maintenance (CM) parts necessary to keep system operational
Unlimited user access to accumulate Continuing Education (CE) credits
Shared Services
One planned maintenance (PM) performed by ASP
One corrective maintenance (CM) performed by ASP
Unlimited user access to accumulate Continuing Education (CE) credits
Access Only
One planned maintenance (PM) performed by ASP AND 25% discount on parts
Unlimited non-user error corrective maintenance (CM) calls scheduled on next "available opening"
Unlimited telephone troubleshooting assistance during business hours, Monday - Friday from 7AM to 7 PM (PST)